FAQ: How to automatically send reboot request to my provider during downtime?

You can use our service to automatically send email to your provider during downtime, to request for a reboot or any additional investigation.

The steps explained below require you to have a Professional account:

1. Login to your account.
2. Go to Contacts -> Notification Template.
3. Click "Add New Notification Template".
4. Change "Template Name" to something intuitive, eg. "My Provider".
5. You may want to change "From" to your own email so that your provider can reply directly to you.
6. Change subject to something that catches attention, eg. "URGENT: Please reboot my server".
7. Change message to include all details you need you supply to your provider, eg. IP address, server ID, rack ID, login, steps to restart service or server etc.
8. Save the template.
9. Go to Contacts -> Add New Email Contact.
10. Enter your provider's emergency email.
11. You may want to disable sending UP notification to your provider, ie. just send the reboot request when your website/server goes DOWN.
12. You may want to set to "Notify after X consecutive errors" to prevent sending reboot request for very short downtimes (possibly small network issues).
13. Select "My Provider" as the "Notification Template".
14. Save the contact.

Service Announcements

We are pleased to announce the addition of a few new features:

1. You can now display performance stats in your public report. Login to your control panel to select the stats to display (current month performance, previous month performance, overall performance).
2. Email reports are now in table (HTML) format for easy reading. The weekly and monthly email reports will also include performance stats.
3. You may now view all the email and SMS notifications sent in the past 30 days in your control panel under Contacts -> Notification History.

We would also like to inform that our Beijing, China monitoring station (122.70.147.158) has ceased operation with immediate effect. If you had previously whitelisted the IP in your firewall, please remove it. If you selected to use Beijing, China in your monitoring profile, we have replaced it with the "Random" station.